Earthex is committed to protecting the privacy and personal information of individuals who visit and use our website. This Privacy Policy explains how we collect, use, maintain, and protect your information. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process the following types of personal information:
i. Personal Identification Information
- Name
- Email address
- Postal address
- Phone number
- Payment and billing information
ii. Account Information
- Username or account details
- Password
- Order history
- Account preferences
iii. Technical Data
- IP address
- Browser type and version
- Time zone setting and approximate location
- Browser plug-in types and versions
- Operating system and platform
- Other technology on the devices used to access our website
iv. Usage Data
- Information about how you use our website, products, and services.
v. Marketing and Communications Data
- Your preferences regarding marketing communications from us and your communication preferences.
2. How We Use Your Information
We may use your information for the following purposes:
i. To Provide and Maintain Our Services
- To process orders, transactions, payments, and related information.
- To provide purchase confirmations, invoices, and order updates.
- To manage your account, including payments, cancellations, and refunds where applicable.
ii. To Improve Our Website and Services
- To understand how our website is accessed and used.
- To improve user experience, products, and services.
- To monitor and analyse trends, usage, and activities related to our website and services.
iii. To Communicate With You
- To send administrative information, including updates about our policies, terms, or services.
- To respond to your comments, queries, and requests.
- To provide information related to your orders or account.
iv. For Marketing and Promotional Purposes
- To provide information about products, services, offers, or promotions that may interest you.
- To send marketing communications where permitted by applicable law.
v. To Protect Our Website and Business
- To detect, prevent, and address fraud, unauthorized activities, security issues, and other legal concerns.
- To enforce our terms, policies, and other applicable agreements.
3. Sharing Your Information
We may share your information in the following circumstances:
i. Service Providers
- We may share information with third-party vendors, consultants, payment processors, technology providers, and other service providers who perform services on our behalf.
ii. Business Transfers
- Your information may be transferred in connection with, or during negotiations of, a merger, sale of assets, financing, restructuring, or acquisition of all or part of our business.
iii. Legal Requirements
- We may disclose information if required to do so by law or in response to valid requests from public authorities, courts, or government agencies.
iv. Affiliates and Business Partners
- We may share information with our affiliates or business partners where necessary to provide our services or operate our business.
v. With Your Consent
- We may share your information with your consent or at your direction.
4. Data Security
We use reasonable administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access your personal information.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, where applicable.
- The right to withdraw consent in certain circumstances.
- The right to object to or restrict certain processing of your information, where applicable.
6. Links to Other Websites
Our website may contain links to third-party websites or services. These websites may have their own privacy policies and practices. Earthex is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to improve your browsing experience, understand website usage, remember preferences, and support the functionality of our website. You may manage or disable cookies through your browser settings; however, some features of the website may not function properly as a result.
8. Your Consent
By using our website and providing your information, you consent to the collection, use, storage, and sharing of your information in accordance with this Privacy Policy and applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.